Return Policy

Definitions and Key terms

Every time any of these phrases are cited in this Return & Refund Policy to assist explain things as simply as possible, they are strictly defined as:

  • Company: when this policy mentions “Company,” “we,” “us,” or “our,” it refers to S.T Mobiles International registered as Setra Telecoms Mobiles International Company Limited loacted in Kimathi Chambers, Kimathi Street 2nd Floor, Suite 2 that is responsible for your information under this Return & Refund Policy.
  • Customer: refers to the company, organization, or person that signs up to use the service from S.T Mobiles International. 
  • Device: any internet-connected device such as a phone, tablet, computer, or any other device that can be used to visit and use the services.
  • Service: refers to the service provided by S.T Mobiles International as described in the relative terms (if available) and on this platform.
  • Website: S.T Mobiles International’s site, which can be accessed via this URL:
  • You: a person or entity that is registered with to use the Services.

Return & Refund Policy

Thank you for visiting and shopping with us. We are grateful that you enjoy purchasing the products we create. We also want to make sure that your time spent discovering, evaluating, and purchasing our products is enjoyable.
Transactions at S.T Mobiles International are subject to terms and conditions, just like any other purchasing experience. We’ll keep it as short as our lawyers will allow. The most important thing to remember is that by ordering or purchasing something from, you agree to the terms listed below as well as S.T Mobiles International’s Privacy Policy.
If you want to return a product, you can only do so if you fulfill the following guidelines:


We at S.T Mobiles International commit ourselves to serving our customers with the best products. Every single product that you choose is thoroughly inspected, checked for defects, and packaged with utmost care. We do this to ensure that you fall in love with our products.
Sadly, there are times when we may not have the product(s) that you choose in stock or may face some issues with our inventory and quality check. In such cases, we may have to cancel your order.If you have purchased via Online payment (not Cash on Delivery), then you will be refunded once our team confirms your request.
We carry out a thorough quality check before processing the ordered item. We take utmost care while packing the product. At the same time, we ensure that the packing is good such that the items won’t get damaged during transit. Please note that S.T Mobiles International is not liable for damages that are caused to the items during transit or transportation.
In the event that a product is faulty upon delivery and this was not realized during packaging and delivery, clients are advised to make arrangements for the product to be shipped back to the store immeadiatley. Our technical team will asess the product for the extent of defect and if its beyond minor repairs and its within 7 days since it was ordered we will proceed to issue a refund of your purchase. Your refund may take a couple of days to process but you will be notified when you receive your money.

Consumer Electronics:

Mobile & phone accessories, computer and computer components, software’s, speakers, and headphones.

7 Days Replacement: This item is eligible for a free replacement, within 7 days of delivery, in the unlikely event of the item delivered is wrong or physically damaged with a manufacture’s defect. Please keep the item in its original condition with manufacturer packaging, accessories, price tags, user manual, warranty card and other accompaniments for a successful return pick up. For any device-related issue, please contact the carl care centre (details as mentioned on the invoice) or the brand authorized service center directly.


S.T Mobiles International is not responsible for return shipping costs. Every shipping has to be paid by the customer, even if the item had free shipping in the first place, the customer has to pay for the shipping in return.
Product Availability and Limitations
Given the popularity and/or supply constraints of some of our products, S.T Mobiles International may have to limit the number of products available for purchase. Trust us, we’re restocking them as fast as we can. S.T Mobiles International reserves the right to change quantities available for purchase at any time, even after you place an order. Furthermore, there may be occasions when S.T Mobiles International confirms your order but subsequently learns that it cannot supply the ordered product. In the event we cannot supply a product you ordered, S.T Mobiles International will cancel the order and refund your purchase price in full.

Your Consent

By using our platform, registering an account, or making a purchase, you hereby consent to our Return & Refund Policy and agree to its terms.

Changes to Our Return & Refund Policy

Should we update, amend or make any changes to this document so that they accurately reflect our Service and policies. Unless otherwise required by law, those changes will be prominently posted here. Then, if you continue to use the Service, you will be bound by the updated Return & Refund Policy. If you do not want to agree to this or any updated Return & Refund Policy, you can delete your account.

Contact Us

If you are not totally satisfied with any of our products or services for any reason, please contact us and we will discuss any problems you are having with our product.
• Via Email: /
• Via Phone Number: 0114175780 / 0790653809
• Via this Link: